1. Order Processing Time

• All orders are processed within 1 business day after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation email once your purchase is successfully placed.

2. Shipping Coverage

• Harshaya Claycharm delivers across India.
• We partner with reliable courier services to ensure safe and timely delivery.
• Orders will be shipped to the address provided at checkout. Please ensure your details are accurate.

3. Delivery Timelines

• Standard delivery timelines are 4–6 working days depending on your location.
• Remote or non-serviceable areas may require additional transit time.
• During peak seasons, festivals or promotional events, delivery may take slightly longer.

4. Free Shipping Policy

• We offer free shipping across India on all eligible orders.
• Any applicable shipping charges (if introduced in future promotions) will be clearly displayed before payment.
• No hidden charges will be applied after checkout.

5. Order Tracking

• Once shipped, you will receive tracking details via email or SMS.
• You can monitor your shipment status through the courier tracking link provided.
• If you experience tracking delays, please allow 24 hours for status updates.

6. Delivery Delays

• Delivery may be delayed due to weather conditions, natural events, strikes or courier operational issues.
• Harshaya Claycharm is not liable for delays caused by external factors beyond our control.
• We will always make reasonable efforts to ensure timely delivery.

7. Packaging & Handling

• All products are securely packaged to prevent damage during transit.
• We use protective cushioning and eco-friendly materials wherever possible.
• If your package appears tampered with, please do not accept delivery and contact us immediately.

8. Incorrect or Incomplete Address

• Please ensure that your shipping address and contact details are accurate at checkout.
• Harshaya Claycharm is not responsible for delays caused by incorrect or incomplete address details.
• Additional re-shipping charges may apply if the order is returned due to wrong address information.

9. Failed Delivery Attempts

• Courier partners may attempt delivery multiple times.
• If delivery fails due to customer unavailability, the shipment may be returned to us.
• In such cases, re-dispatch will be processed after confirmation.

10. Policy Updates

• This Shipping & Delivery Policy may be updated periodically to reflect operational or regulatory changes.
• Any updates will be published on this page.
• We encourage customers to review this policy before placing orders.

12. Service Availability & Delivery Responsibility

• Delivery services are subject to availability of courier partners in specific regions.
• While we aim to ensure timely delivery, exact delivery dates are estimates and not guaranteed.
• Customers are responsible for ensuring someone is available to receive the order at the provided shipping address.
• In case of unforeseen circumstances, customers will be notified regarding revised delivery timelines.
• Harshaya Claycharm strives to maintain transparency and clear communication throughout the shipping process.

13. Shipping & Delivery Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood and agreed to this Shipping & Delivery Policy. We encourage customers to review this policy before completing a purchase to ensure clarity regarding handling time, dispatch process and delivery timelines.

Need Assistance?

For questions regarding shipping, delivery timelines or order tracking, please visit our

Contact Harshaya Claycharm
page. Our support team responds within 24 hours.

Consumer Protection & Government Resources

For more information regarding consumer rights and protection laws in India, you may visit the official government website:

National Consumer Helpline (Government of India)
.